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Mission
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an
open, simplified and comprehensive connect process
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National ServisKEY was created to advance the process of connecting consumers with local
contractors, services, and distributors for construction, maintenance,
service and supply needs. To empower the consumer and simplify the supplier search and connect experience, to enhance the online presence and expand market reach for suppliers and redefine the way they do business online.
Created by project managers and contractors with over 20
years individual experience and
a solid understanding of what matters and appeals to both consumers and
suppliers.
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Consumers
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| " I
really liked the supplier search wizard when entering
my project, cool. " |
| Joanne
H. Houston, TX |
| " The
control over supplier category selection is great,
as a project manager - a big plus. " |
| Mark
B. Pittsburgh, PA |
| " Really
like the project control panel, and easily navigating
back to change any of my settings. " |
| Igor
Z. Toronto, ON |
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For Consumers, account creation and project
submission are a few easy steps, while maintaining
a comfortable level of privacy.
Project submission has been streamlined
to give you the needed flexibility to fine tune all your requirements
for larger or more complex projects including uploading and linking
project documents, and the speed and convenience desired for those
smaller repairs and
services.
Submission of project notifications
(email alerts) is automatic and free1,
with a good probability that the first suppliers responding are
momentarily slow or between projects and would
welcome the additional work.
One
central projects screen (portal) provides graphical summaries
of all project activity in real time, putting you
in full control. You decide which
suppliers you need, when to transmit an invitation,
which ones to communicate with - and of course ultimately hire.
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Suppliers
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| " I've
yet to experience a site that's content to just
let me set my response schedule. " |
| Patrick
I. Orlando, FL |
| " First
time I ever heard of free banner ads! I
never bothered with web ads before. " |
| John
C. Phoenix, AZ |
| " Simply
love the timesheet App! " |
| Michelle
C. Chicago, IL |
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For Contractors, Service Providers, and Distributors the process
is equally simple. There are no pre-screen account restrictions
- account creation is as involved as running an ad in the local
paper. There are no setup fees, recurring account fees,
in-activity fees2. Supplier commitment is almost equivalent
to answering the phone when a customer is calling.
As contractors we understand that the last thing
any service provider needs is additional administrative tasks and
overhead. We also know there are slow days when new work would
be welcome, and busy days when additional work is nothing but a
bother. You
have full control of notifications and more with your account settings.
Turn project notification on or off, narrow your services criteria
to target markets and sectors you specialize in or have a preference
for, even run your seasonal promotions at no charge.
Perhaps most importantly - you pay only when you
wish to connect with a consumer to pursue a project2.
There are no pressuring sales calls or emails from us, no surprise
fees or hidden costs. Your participation in project responses
is completely optional and does not impact your free listing or
other services offered here in any way.
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Ratings &
Feedback
To maintain a level of trust and service, a rating
and feedback system is in place which applies to both account types.
All project participants are provided the opportunity to submit feedback
for each other upon project completion. Written feedback
and Rating scores are not published until all parties involved
on any one project have submitted.
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Invitation
System
In place of consumers searching our database for
suppliers, and suppliers searching for available projects - an
automated process is in place with an invitation algorithm to
connect consumers with the most appropriate suppliers, and in turn invite (notify)
suppliers directly of these new projects.
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Suppliers
are ranked for each project invitation
using the following base parameters in
ranking criteria:
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Service Specialty - when
a project requires service B, suppliers specialized
in service B will rank ahead of suppliers
listed as providing services for both A & B,
and then A, B, C, D ...
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Service Proximity - if
a project is located in area B, then suppliers
servicing and located in area B will rank
ahead of suppliers also servicing area B but
located in area A.
- Satisfaction Rating - applied using weighted
averages. A greater rating count will put more emphasis on the
suppliers' rating value while not penalizing newer accounts.
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The above examples are just one part of the
formula and are by no means the entire story. Numerous other considerations
are factored
in, including availability. We continually compile aggregate
data on supplier responses based on location and category. If project
responses for snow removal in area B are significantly
lower than responses from other contractor categories, the number
of invited snow removal contractors per project in area B will
increase as that services segment for that area appears to be busy
at the moment.
The purpose of the invitation system and algorithm is to provide
an efficient connect process for both consumer and contractor.
We recognize that it is of no benefit to anyone (not to mention
frustrating and confusing to consumers) when some 20 responses
are received for a family room that needs painting, with the lowest
bidder located "a few towns over", or specialized in
concrete repair but ready to give painting a go.
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| 1 Residential / homeowner
project submissions are always free. Nominal fees may apply for
some commercial and other project types. |
| 2 Connect (dialog) fees
may apply. The supplier fee structure is based on use, pay only
when you wish to connect with a consumer and pursue a posted project.
Please navigate to Supplier accounts for full details. |
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