National ServisKEY | Support reference for General

Account (Sign in)
Projects Portal (home) Timesheet Projects App

		*Advertise Your Project*™


My KEY
	Projects Portal (home)
	Consumer Registration
	Supplier Registration


Search
	Suppliers
	Promotions
	Projects
	Services (+)


Resources
	Licensing Verification
	Hourly Rate Estimator
	Autodesk Homestyler®

	Supplier Apps


Connect
	Feedback
	Facebook
	Twitter
	LinkedIn
	Google +

Consumer

Supplier

General

Search (enter a word or phrase)

Account


Search in:

Settings

Ratings & Reviews

Projects

General :: Ratings & Reviews

How does the Rating & Review system work?

Ratings & reviews are an important part of the ServisKEY feedback system. Together they form the components that help establish a suppliers' or consumers' track record, making it easier to evaluate their reputation.

no ratings yet (ghost key)

additional supplier metrics also include:

1 - 49 ratings (green key)

	Bookmarks / Recommendations
An independent metric to help gauge supplier reach / popularity

50 - 249 ratings (gold key)

250 - 500 ratings (blue key)

500+ ratings (orange key)

Along with every review is the rating score. One of the most important pieces of the feedback system, it is the number in parenthesis displayed for each user together with a color coded key. The higher the rating count, the more positive ratings a user has received. Color keys will change as ratings increase, all the way up to orange with a rating count over 500!

Ratings Components

Consumer	1	OVERALL SATISFACTION
	2	Project Clarity	4	Communication
	3	Project Accessibility	5	Payment / Terms

Supplier	1	OVERALL SATISFACTION
	2	Professionalism	4	Communication
	3	Workmanship / Quality	5	On Time / Budget

* ratings and reviews are submitted by registered consumers and suppliers participating on a common project.

[42.63.10]

Q:	When can I leave feedback?
	A:	You can leave feedback once a project is closed. A reminder message will display on your account screen indicating projects have been closed and require your feedback. The feedback and rating you leave for your contractor (or consumer) will display on their account profile screen.
[42.17.99]

Q:	I've submitted feedback for a project but nothing is displaying?
	A:	Feedback and ratings will not display for any one project until all parties involved on that project have contributed. Feedback needs to be left within 45 days of a project close, or your right to do so will expire and all feedback already contributed by other parties for that project will display.
[42.13.100]

Q:	What do the key colors and percentage ratings on the feedback score represent?
	A:	For a description of key colors and their meaning, including rating scores, please see Rating System.
[42.15.100]

Q:	If a party did not participate in a project, can they still leave feedback?
	A:	Yes they can. Once a supplier has been requested for a project and in turn accepts that project, both the consumer and supplier can leave feedback, even if the consumer indicates that supplier did not ultimately participate in the project.
[42.16.100]

Q:	Who can leave feedback?
	A:	Feedback can be left by both Consumers and Suppliers that participated in any one project, for that project.
[42.18.100]

Q:	Will the consumer feedback I receive reflect on my supplier account, and vice-versa?
	A:	No. When you hold both account types consumer feedback received from other suppliers is kept separate from any supplier feedback you may receive from other consumers.
[42.24.100]